Return & Exchange
This Return and Refund Policy explains the conditions under which Al Naseer Garments accepts returns and processes refunds. By placing an order on our website, you agree to the terms outlined in this policy.
Return Eligibility
Customers may request a return within seven days from the date of receiving the product. Returned items must be unused, unwashed, and in the same condition as received. The product must include original tags, labels, and packaging to be eligible for return approval.
Return Conditions
Returns will only be accepted if the product has not been used, altered, or damaged by the customer. Items showing signs of wear, misuse, or missing original packaging or tags will not qualify for return. Al Naseer Garments reserves the right to inspect returned items before approving any request.
Non-Returnable Situations
Returns will not be accepted if the return request is made after the allowed return period or if the product does not meet the required return conditions. Products that are damaged due to customer handling or improper use will also not be eligible for return.
Return Request Process
To initiate a return request, customers must contact Al Naseer Garments within the return period and provide order details along with the reason for return. Return requests are subject to approval before the product is sent back.
Refund Eligibility
Refunds are only issued in approved cases where the service is not delivered or where a return request has been accepted according to this policy. Refund approval is subject to verification and inspection of the returned product where applicable.
Refund Processing Time
Once a refund is approved, it will be processed within seven days. After processing, it may take up to ten days for the refund amount to reflect in the customer’s account, depending on the payment method used.
Refund Method
Refunds are issued through EasyPaisa or bank transfer only. Customers are responsible for providing accurate account details to ensure successful refund processing.
Shipping Charges and Refunds
Shipping charges are non-refundable under all circumstances. Any delivery or return shipping costs will not be included in the refund amount.
Exchange Policy
Currently, Al Naseer Garments does not offer product exchanges. Customers are advised to carefully review product details before placing an order.
Policy Updates
Al Naseer Garments reserves the right to modify or update this Return and Refund Policy at any time without prior notice. Any changes will be effective immediately upon posting on the website. Continued use of our services after changes indicates acceptance of the updated policy.
Contact Information
For questions or concerns related to returns or refunds, customers may contact us using the details below:
email: alnaseer.garments@gmail.com
phone: +92 303 2094110
address: Shop No G8, Meena Bazar, Deluxe Market, Karimabad F.B Area, Block 3, Karachi